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What credit cards do you accept as forms of payment?
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The Bills Online Store accepts Visa, MasterCard, and American Express. You can safely enter your credit card information via our secure server, which encrypts all submitted information.
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Is it safe to use my credit card?
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Yes. The VeriSign Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information. Please select the VeriSign Secure Server tab on the site for more information. Online security is our highest priority. Our web store is specifically designed to be safe and secure so you can feel comfortable using your credit card over the Internet.
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Can I place an order by phone or mail?
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If you would like to order by phone, or need more information, please call locally at (716) 648-6790, or call 1-888-283-4327 toll free if calling from outside the Buffalo area, from 9 am - 5 pm Eastern Standard Time, Monday through Friday. You may also mail your order, with a check or money order made payable to Buffalo Bills Merchandise, to the following address:
Buffalo Bills Merchandise
One Bills Drive
Orchard Park, NY 14127
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How much do you charge for shipping? Do you ship overseas?
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When you fill out our order form, our system will automatically calculate and display the shipping charges for your inspection. Please note that the total shown will be for UPS Ground delivery.
Continental United States
| Orders Totaling | Cost |
| $0-$25.00 | $9.00 |
| $25.01-$50.00 | $11.00 |
| $50.01-$100 | $13.00 |
| $100.01-$150 | $17.00 |
| $150.01 and over | $19.00 |
Additional Shipping Charges
2nd Day Air - Add $15.00 (within the U.S. only)
Next Day Air - Add $25.00 (within the U.S. only)
*All packages shipping to Hawaii, Alaska, and Puerto Rico must be sent 2nd Day Air.
Shipping to Canada
Canada - Add $15.00 to the regular shipping charges.
In addition, shipments to Canada are subject to import charges and taxes, which are the responsibility of the purchaser.
International Delivery
Shipping costs may vary from country to country. Please call 1-888-283-4327 for further details. Shipments outside the U.S. may be subject to import charges and taxes, which are the responsibility of the purchaser.
All Shipping times are based on business days. No shipping occurs on Saturday, Sunday, or nationally recognized holidays. All APO and FPO orders must be shipped via the United States Postal Service. Packages cannot be tracked and delivery cannot be guaranteed. The Buffalo Bills are not responsible for lost or stolen packages. The Buffalo Bills cannot ship to P.O. Boxes.
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What is the return policy? How do I return or exchange an item?
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Your satisfaction is guaranteed. If you need to return or exchange an item, please mail item with instructions for exchange or return to our mailing address. Your package should be insured, prepaid, and returned within 30 days of receipt. Personalized items are not returnable. To contact customer service, please call locally at (716) 648-6790, or call 1-888-283-4327 toll free if calling outside the Buffalo area, from 9am-5pm Monday through Friday.
Return / Exchange Form
We do not accept returns on jerseys that have been damaged due to improper care. We recommend that our jerseys be hand washed in cold water and hung to dry. Do not wash in hot water or heat dry them. Jerseys damaged due to improper care will not be replaced or accepted for return.
Buffalo Bills Merchandise
One Bills Drive
Orchard Park, NY 14127
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How do I modify or cancel an order?
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Changing an item on an order is simple. If you would like to modify or cancel your order by phone, please call locally at (716) 648-6790, or call 1-888-283-4327 toll free if calling outside the Buffalo area, from 9am-5pm Monday through Friday. You can also e-mail us at proshopsupport@fans.buffalobills.com
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Are all items listed in stock?
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Yes. All of the items that you see on the Internet are currently in stock. When the inventory of a specific item gets low, or runs out, it is taken off of the web site until we re-stock. The items on the Internet are the most current account of our inventory.
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How do I request a catalog?
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Requesting a catalog is very easy. You can call the proshop locally at (716) 648-6790, or toll-free at 1-888-283-4327, if calling outside the Buffalo area. You can also select the Request Catalog box on the web site. Catalogs will be mailed out in the order that the requests are received.
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Do you provide a tracking number for my order?
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We provide online tracking through UPS. When you place an order, we will ask you for a valid e-mail address. At the time of shipment, an e-mail will be sent containing a tracking number. Select the Track Order button to link to UPS to track your package.
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